Terms & Conditions
- It is essential that you review the terms and conditions outlined below prior to utilizing our services. By requesting us to perform work for you, whether verbally or in writing, you are consenting to these terms and conditions.
- Should you need to cancel your booking with us, please inform us preferably via email at least 48 hours in advance. If you cancel on the scheduled date, after having paid a deposit, or after the materials have been procured and delivered, you will be subject to charges. In cases where materials have been purchased, you will be responsible for the costs as specified in your estimate or quotation
- Minimum of 1 hour charge on hourly rate work, then charged per half hour
- Free estimates/quotations can be provided upon request, for installation and remedial repair work, following a pre-booked chargeable diagnosis visit or estimate/quotation survey
- Final payment is due on satisfactory of the job and/or within 7 days of the date of invoice; we accept cash, cheque, debit/credit card or BACS. Please note card payments incur an additional 1.69% transaction fee by our card payment provider
- Materials/parts are charged at trade plus a 20% mark up and are subject to VAT
Collection for any non-stock materials/part is charged at a maximum of 30 minutes
Data Protection Policy (GDPR) Compliance
All organisations are required to comply with the General Data Protection Regulations.
Information relating to this and our processing of data are set out below.
Website Cookies
Our website may use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our website. This includes information about pages viewed, products purchased and interaction with our website.
Google Analytics
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information may only be processed in a way which does not identify an individual to allow us to make sure our website is serving our customers needs. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Marketing
We may ask for consent to send you occasional marketing messages, using email or text messages. You will have the right to opt out of any message you receive with a clear unsubscribe link. Alternatively, you can email us at andy@amlander.co.uk to request being removed from such marketing messages. You may continue to receive messages in relation to any transactions with us such as booking confirmations, reminders or receipts.
Access to your Personal Information
You are entitled to view, amend, or delete any personal information that we hold. Email or send your request to our Data Protection Officer.
Data Protection Officer
You may contact us about our processing of data via email; andy@amlander.co.uk or in writing to Data Protection Officer, A.M.LANDER Gas, Heating & Plumbing, 60 Portsmouth Road, Unit 1, Surbiton, Surrey KT6 4HS
More information on GDPR can be found here – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Alternative Dispute Resolution
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.